Had to repair my front and rear bumper through my insurance and discovered out that they specialized and trained by numerous German vehicle makers. She likewise detailed my automobile which was over and beyond. We're sure that you'll want to leave a positive evaluation after we have finished working on your cars and truck's interior, more info outside, or engine.
My Porsche was in an accident, but luckily Katelyn and Robert at Sterling Collision were there to help make sure it was fixed and returned as if it was brand-new. Katelyn and Robert are extremely excellent at exactly what they do, and they take pride in their jobs. They interacted incredibly well throughout the whole procedure of the repair, even if it was bad news. I would extremely suggest Sterling Collision for the work that they did, and for the professional individuals they employ.
Went here as one of AAA suggestions. Might not more than happy with the completed work. Took a little longer than I expected but that was because of their high standards. Tiffany was great with interacting updates. Very pleased.
Recently finished the second visit for my Audi RS5 in a little over a year. After the very first, very substantial debris damage, I was going to trade the cars and truck however the work performed by Sterling was so excellent that I totally U-turned and it resembles new and a "keeper". A current minor rear end fix left me without any worries about the pearl impact Audi paint finish match or undoubtedly any process they required to do, after the first experience. This location would be expensive if by yourself cent however as you can go where you pick for insurance moneyed repairs, do not go anywhere else with your Audi, Bentley, BMW, Lambo, Porsche. Props not only for Robert and Katelyn at the consumer facing end, however also for the folks doing the wonderful work on the cars and trucks behind the scenes.
We have had absolutely nothing but impressive serivce from Roswell Collision. They always exceed and beyond what we have actually brought our car in for. We are repeat consumers and would not consider going anywhere else.
Unacceptable and unrecommended body shop. Regardless of the satisfactory body work, there are a lot of negative aspects that leave me unable to suggest Sterling Collision to fellow Yelpers-- unacceptable turn-around time, over-inflated costs, and absence of client service: 1) ** Long Turn-around time ** I dealt with Jeremy. It took 8 weeks for Sterling to repair my automobile. Other shops estimated me a 2 week turn-around time to do the very same work. Against my much better judgement I went with Sterling who at first quoted me 4 weeks. I assumed the additional two weeks' time at Sterling versus other stores would ensure a much better task. I was wrong. 4 weeks soon became 6 weeks ... 7 weeks ... then 8 weeks. After the 5 week mark I began to ask about about the status of the car-- I was provided the very same excuse on 3 different events: "the cars and truck is being buffed out." Seriously? For 3 weeks? Exactly what this extensive period amounts to in dollars: 8 weeks of a vehicle leasing (smallest economy automobile) runs an additional $1800 plus charges and taxes. I can comprehend renting an automobile for two weeks-- but two months is undesirable. Their process: As soon as you drop off your cars and truck, they tear down your automobile so you cannot change your mind. They let it sit in the store for 7 days while they "process documents." A week later on they order the parts which takes 3 days to arrive. Then they continue to deal with your vehicle ... as their personnel likewise works on other vehicles. If your car is not a Maserati or Ferrari it is not a concern. This process equates into months of waiting and waiting with car rental costs stacking up on top of their currently inflated repair costs. 2) ** Over-inflated Prices ** Other stores priced estimate one third of what Sterling charges. In truth, when Sterling saw my independent appraisal expenses, they padded another $4400 on top of the composed appraisal without significant reason. To be fair, the independent appraiser did alert me that Sterling is well understood in the industry for over inflating the repair expenses, yet I figured I 'd pay a little bit more money for better results. Was their body work excellent? Sure. I cannot complain. Was it worth the extra time, vehicle leasing, and body work expenses? No. There are lots of other body shops who do equally great. 3) ** Lack of Customer Service ** Dropping off ones automobile is a cinch. The check in procedure goes unhitched. It's getting your car back where the problems begin. When I dropped off my cars and truck I never ever heard back from the service agent. After four weeks I was the one who had to contact us to discover how the repair works were going. I was informed it 'd be ready the next week. The next week came and I was the one to call again. No proactive initiative on Sterling's end to offer updates as other body stores do. I was informed once again that they required a few more days. This went on again the next week. Then I called yet again. There is an absence of interaction in between the store and the customer. I found this as similarly aggravating as the prolonged repair work time and overinflated repair work costs. Bottom line: This place is probably a charming place for Maserati and Ferrari owners. But for BMW, Mercedes and Audi owners Sterling is a headache. Be forewarned.
Sterling Collision Center center and the personnel who run this location are excellent! Individuals are friendly, detail oriented, polite, outstanding communicators, experienced, and to top everything off the store does high quality, thorough work worthy of my beastly M3. Reception gals have been well trained at not just greeting but also ways to make folks going through typically a stressful and aggravating life occasion feel safe and at house. Mike and Tiffany are down to earth great folks who own their craft when they take repair work price quotes, keep you in the loop on exactly what's happening with the lorry, and provide exactly what they state they will do. The store itself is remarkable - big, clean, professional. They provide a quick tour which I extremely recommend requiring to comprehend simply how various this store is than other in the location. Whereas I hope I never ever require their services once again, needs to another incident accompany my automobile, I understand precisely where I am bringing it for repair work!
It has actually been the third time I have been helped by STERLING COLLISION CENTER, LLC. Because my experiences have been all good, I am a repeat customer. From the reception of the vehicle, communicating the information of the work, keeping me upgraded of the development, and providing the automobile as it was arranged. The quality is so terrific, that you could NOT guess what has been repaired. I handled Tiffany Carroll, besides that she is personalized, she is really experienced of the effect an automobile damage could have. I strongly recommend STERLING COLLISION CENTER, LLC, Tiffany Carroll and her whole group to fix any damage a lorry might have.
Accident Center Reviews
Our cherished vehicle was struck. After getting a referral from the dealer about Sterling, we took it there that very same day. 2 months in we lastly get the automobile back, reasonable considering the arrival time of the parts and the volume of other cars to be worked on. The quality of the work was remarkable. Then we observed a "minor" mistake: the door that was replaced was a various trim from the initial one. After bringing this up with Paula, she made the effort to guarantee the car would be fitted with the correct door with a much shorter reverse time. They even repaired a few scratches on the hood, free of charge as courtesy. And now the car is back in its beautiful condition. Thank you Paula for fulfilling our requirements as quickly as possible.
Collision Center Honda
Simply selected up my partner's Audi. Finally able to meet Katlyn. She had actually been a remarkable help these past 3 months. She was very helpful and had the ability to move through the insurance nightmare. Customer support was exceptional. The vehicle looks and rides like a brand-new automobile. Everyone in the lobby was very handy and polite. Richard described and completed the paperwork all the work that was done.
I just recently went to Sterling and worked with Paula to fix damage on my A4. Of all, I had actually previously gone to ICC Collision Centers at the recommendation of South Coast Audi, and it was a catastrophe to say the least. ICC was sluggish when I got my vehicle back, I needed to have them retouch some excess paint remaining, such a rookie error and absence of attention to information; they likewise ignored other standard directions. Then the Geico inspector Kareena at this location was not really valuable or responsive. In the end, I paid more than my deductible due to political BS, incompetence, unwillingness to deal with each other, and poor client service (Geico's end); I was likewise stuck in a rental beyond what Geico would cover due to that. This time, I went to Sterling at the suggestion of Audi in Mission Viejo. Night and day to say the least. When authorizing supplements, Paula was fantastic to deal with and the Geico adjuster she worked with was very timely and gave no problem. The quality of work at Sterling was outstanding and I got numerous status updates a week. I will without a doubt go back to Sterling if I need any future repair works.
Exactly what this extensive time duration amounts to in dollars: 8 weeks of a car get more info leasing (smallest economy automobile) runs an extra $1800 plus fees and taxes. Their procedure: As soon as you drop off your automobile, they tear down your car so you cannot change your mind. They continue to work on your car ... as their personnel likewise works on other vehicles. 2 months in we finally get the cars and truck back, understandable thinking about the arrival time of the parts and the volume of other vehicles to be worked on. The automobile looks and rides like a brand-new car.